Flue and Stove ltd - 6 Ormscliffe Road Rednal B45 8ST - 0121 296 4594

Areas Covered - worcester,bromsgrove,birmingham,droitwich,redditch,coventry,leamington,stratford,telford,shrewsbury,lichfield,tamworth,walsall,dudley,wolverhampton,rugby,coleshill |

Flue & Stove Ltd Commercial and Domestic  0121 296 4594 - 07771363300

Always contact us straight away if you feel you are not happy with either a service or an item we have supplied.

Customer service is our highest priority - a large majority of our work is from repeat custom. You can rest assured we will only fit quality goods to a  high standard as we are regulated by HETAS and GAS SAFE and any installation must meet current building regulations.

Complaints Procedure

!- Call us straight away - do not leave anything you are not happy with we would rather come back and rectify work then leave you unhappy or dissatisfied . Write to us or email us with pictures ,dates and times. Always keep a record

We only use quality fittings and goods supplied by local manufacturers all are covered by us upon installation as well as the from the manufacturer again any problems no matter how long the installation has been call us

We aim to respond to any complaints within 7 days maximum

Mistakes can happen we take a no nonsense approach and  will rectify any poor workmanship or failed goods within 14 days of notification where possible.

If you are still not happy then get in touch with HETAS for solid fuel or GAS SAFE for gas related work - they have the power to come out and inspect and put your mind at ease and will also make sure we again rectify any problems they have found within 14 days

Please read our terms and conditions

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